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Location

Book an appointment with Vistara Immigration Consultants for clear guidance on Canadian immigration applications.

Office Location (located inside the KadeCo Professional Building)

9327 63 Ave NW Unit 101, Edmonton, Alberta T6E 0G2

Office Hours: By Appointment Only

9 AM - 5 PM Monday through Friday
Closed on Weekends and Statutory Holidays

Welcome to Vistara Immigration Consultants!

These terms and conditions outline the rules and regulations for the use of this website.

By accessing this website, we assume you accept these terms and conditions. Do not continue to use this website if you do not agree to take all of the terms and conditions stated on this page.

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1. INTRODUCTION & PROFESSIONAL DISCLOSURE

Welcome to Vistara Immigration Consultants Inc. (“we,” “us,” “our”). We are a private Canadian immigration firm.

Regulated Professional: Our services are provided by Daljit Virring, a Regulated Canadian Immigration Consultant (RCIC) in good standing with the College of Immigration and Citizenship Consultants (CICC).

PRIVATE ORGANIZATION – NO GOVERNMENT AFFILIATION:

We are not the Government of Canada. We are not affiliated with Immigration, Refugees and Citizenship Canada (IRCC), the Canada Border Services Agency (CBSA), Employment and Social Development Canada (ESDC), or any provincial or territorial government body.

We do not have special influence or insider access to government decision‑makers. We are a private business offering professional consultancy services for a fee.

FREE DIRECT ACCESS TO GOVERNMENT SERVICES:

You are not required to retain our services. All immigration applications, permits, and visas can be prepared and submitted by individuals directly to IRCC or provincial immigration authorities without charge.

Government application processing fees are set by the Government of Canada and are payable directly to the Receiver General for Canada – we do not control or waive those fees.

Our role is to provide expert guidance, document preparation, and representation; our services are entirely optional and come at a cost separate from government fees.

DECISION‑MAKING AUTHORITY – SOLE DISCRETION OF GOVERNMENT:

IRCC, CBSA, and all provincial immigration authorities have sole and absolute discretion to approve, refuse, or return any application, request additional information, or change processing requirements at any time.

We do not make, control, or guarantee any government decision. No action or advice provided by us can compel a positive outcome.

By engaging our services, you acknowledge and accept that the final decision rests exclusively with Canadian government officials.

Not Legal Advice: Information on this website is for general informational purposes only and does not constitute legal advice. No consultant-client relationship is formed by browsing this site.

2. SCOPE OF INITIAL CONSULTATION

By booking an initial consultation, you agree to the following:

Purpose: The consultation is strictly to analyze your immigration options and provide guidance. It does not establish a formal service agreement for representation.

Limitation: Services are limited to the issues specified in your intake form or booking. Follow-up questions outside this scope require a new booking.

No Guarantee – Acknowledgement of Government Authority:

We do not guarantee approval, processing times, or any specific outcome of any immigration application. All decisions are made solely by IRCC, CBSA, or provincial authorities. You acknowledge that you are hiring us for professional assistance, not for a guaranteed result.

3. FEES, PAYMENT, AND REFUND POLICY (Explicit Disclosure)

3.1 Fees for Professional Services

All fees charged by us are for professional consultancy time, expertise, and administrative support. These fees are separate from, and in addition to, any government processing fees, biometrics fees, or third-party costs (e.g., translations, medical exams, educational credential assessments).

3.2 Government Fees

Government application fees are set by IRCC or provincial authorities. These fees are paid directly to the Receiver General for Canada (or relevant provincial body) and are strictly non-refundable once submitted. Any request for a refund of government fees must be directed exclusively to IRCC; we have no authority to intervene in such requests.

3.3 Initial Consultation Fees

Non-Refundable: All initial consultation fees are non-refundable. These fees are earned upon booking because they reserve your appointment time and secure the consultant’s availability, removing that time from other potential clients.

3.4 Service Fees (Full Representation)

Fees for ongoing representation are governed by a separate Service Agreement signed by both parties.

Refunds of service fees (if any) are only available as expressly stated in that Service Agreement. Generally, fees are earned on a time‑spent basis, and any unearned portion may be refunded at our discretion in accordance with CICC rules.

No refunds will be issued for work already completed, documents prepared, or applications submitted.

3.5 Right to Refuse Service

We reserve the right to refuse or terminate services to any client at any time, consistent with our professional obligations. In the event we terminate services for cause (e.g., misrepresentation, non‑payment), no refund will be issued. If we terminate without cause, a pro‑rata refund of unearned service fees will be provided.

4. APPOINTMENT CANCELLATION AND NO-SHOW POLICY

To be fair to our consultants and other clients awaiting appointments:

Consultant Cancellation: If the consultant must cancel due to illness or emergency, we will reschedule at your convenience at no additional cost. If you need to cancel or move the consultation just reach out to reschedule.

5. CLIENT OBLIGATIONS & HONEST INFORMATION

Accuracy: You agree to provide complete, truthful, and accurate information. Canadian immigration law requires strict honesty.

Consequences: Providing false information or omitting relevant details (e.g., prior refusals, criminal history, medical inadmissibility) will void this agreement and may result in immediate termination of services without refund. You assume full liability for misrepresentation.

6. CONFIDENTIALITY & RECORDING

Confidentiality: We are bound by the CICC Code of Professional Conduct to keep your information strictly confidential.

Client Recording: Client-initiated recording of consultations is strictly prohibited.

7. LIMITATION OF LIABILITY

No Guarantees – Acknowledgment: You expressly acknowledge that we do not guarantee specific processing times or application outcomes. IRCC policies, priorities, and processing capacity change frequently and are beyond our control.

Force Majeure: We are not responsible for delays or failures caused by government shutdowns, policy changes, strikes, acts of God, or any other event outside our reasonable control.

8. CLIENT ELIGIBILITY & REPRESENTATION

We reserve the right to refuse service to any individual for any reason that is consistent with our professional obligations and Canadian law. We do not accept clients who are unable to lawfully enter into a commercial contract under Canadian law.

9. SANCTIONS & RESTRICTED TERRITORIES (Explicit Prohibition)

9.1 Compliance with Canadian Sanctions Law:

We strictly comply with Canadian economic sanctions and export controls, including those administered under the Special Economic Measures Act (SEMA), the United Nations Act, and the Freezing of Assets of Corrupt Foreign Officials Act.

9.2 Prohibition on Services:

We do not offer, provide, or facilitate any immigration consultancy services, representation, or paid consultations to:

Individuals or entities located, domiciled, or ordinarily resident in any country or territory that is subject to comprehensive Canadian economic sanctions (currently including, but not limited to: Iran, North Korea, Syria, and the regions of Crimea, Donetsk, and Luhansk in Ukraine). [Note: List is subject to change based on Global Affairs Canada updates.]

Designated persons: Individuals or entities listed on the Consolidated Canadian Autonomous Sanctions List, including those designated under the Special Economic Measures (Russia) Regulations, Special Economic Measures (Haiti) Regulations, or any similar sanctions regime imposed by the Government of Canada.

9.3 Client Warranty:

By booking a consultation or retaining our services, you warrant and represent that:

You are not located in a sanctioned jurisdiction as defined above; and

You are not a designated person or entity under Canadian sanctions law.

9.4 Consequences of Breach:

If it is discovered at any time that you have breached this warranty—including discovery after payment has been processed—we reserves the right to:

Immediately terminate any existing engagement or service agreement;

Refuse to provide any services;

Retain all fees paid as liquidated damages to cover administrative and compliance costs; and

Report the incident to the Royal Canadian Mounted Police (RCMP) and the Financial Transactions and Reports Analysis Centre of Canada (FINTRAC) as required by law.

9.5 No Waiver:

Failure by us to enforce this section does not constitute a waiver of our rights or compliance obligations.

10. GOVERNING LAW

These Terms and Conditions shall be governed by and construed in accordance with the laws in effect in the Province of Alberta and the federal laws of Canada applicable therein. Any dispute arising out of or in connection with this agreement shall be submitted to the exclusive jurisdiction of the courts of the Province of Alberta.

PART 2: PRIVACY POLICY

Document Title: Privacy Policy

Effective Date: January 01, 2026

Regulated Entity: Vistara Immigration Consultants Inc.

Regulated Professional: Daljit Virring, RCIC

1. INTRODUCTION & OUR COMMITMENT

We are a private Canadian organization. We are not a government agency, nor are we affiliated with Immigration, Refugees and Citizenship Canada (IRCC), the Canada Border Services Agency (CBSA), or any provincial immigration authority.

We are committed to protecting your privacy. We comply with:

The Personal Information Protection and Electronic Documents Act (PIPEDA) ;

Alberta’s Personal Information Protection Act (PIPA) (as we operate in Alberta); and

The CICC Code of Professional Conduct (for RCICs) which mandate strict confidentiality and specific record‑keeping obligations.

You are free to apply for immigration programs directly with the Government of Canada at no cost for representation. Our services are optional, fee‑based, and provided by a private business.

2. WHAT PERSONAL INFORMATION WE COLLECT

We collect only the information necessary to provide immigration services. This may include:

Category Examples

Identification Full name, date of birth, passport details, national ID numbers, photographs

Contact Address, email, phone number

Immigration History Previous applications, visitor records, work/study permits, refusal letters, GCMS notes

Background Education, employment history, language test results, marital status, family members

Financial Proof of funds, bank statements, payment card details (processed by secure third‑party gateways)

Medical / Criminal Medical exam results, police clearance certificates (where required for admissibility)

We do not collect more information than is reasonably required to serve you.

3. HOW WE USE YOUR INFORMATION

We use your information exclusively for:

Assessing your eligibility for Canadian immigration programs;

Preparing and submitting applications to IRCC, CBSA, ESDC, or provincial nominee programs;

Communicating with you regarding your file status and updates;

Billing, accounting, and payment processing;

Complying with our regulatory obligations to the CICC and Canadian law;

Quality assurance and internal file review.

We do NOT sell, rent, or trade your personal information to third parties for marketing purposes.

4. CONSENT

By providing your information, you consent to its collection and use as described in this policy.

You may withdraw your consent at any time, subject to legal or contractual restrictions. Please note: Even if you withdraw consent, we are legally required by the CICC / Law Society of Alberta to retain your complete file for six (6) years after the conclusion of your matter.

5. DISCLOSURE OF INFORMATION

We do not disclose your information except in the following limited circumstances:

Government Authorities: To IRCC, CBSA, provincial immigration offices, or tribunals as necessary for your application.

Service Providers: To trusted third parties who assist us (e.g., secure cloud storage, payment processors, document translators, IT support). These providers are contractually bound to protect your data and use it only for the purposes we specify.

Legal Obligations: Where required by law, court order, or to comply with CICC / Law Society audit or investigation requirements.

Professional Oversight: To the CICC or Law Society of Alberta for the purpose of regulatory compliance, complaints investigation, or practice review.

We do not disclose your information to any third party for their own marketing purposes.

6. DATA RETENTION – CICC / LAW SOCIETY REQUIREMENT

We are legally required by the College of Immigration and Citizenship Consultants (CICC) and the Law Society of Alberta to retain complete client files for six (6) years after the conclusion of your matter or the closure of your file.

After this mandatory retention period, your file is securely destroyed via:

Cross‑cut shredding for physical documents; and

Permanent, irretrievable digital deletion for electronic records.

A destruction log is maintained to verify compliance.

7. SECURITY SAFEGUARDS

We protect your data using industry‑appropriate safeguards:

Encryption: Secure Sockets Layer (SSL) / TLS for website data; encrypted hard drives and devices.

Access Control: Role‑based access; only authorized personnel directly working on your file can view your data.

Secure Platforms: Cloud‑based practice management systems and document storage with strict privacy and security policies.

Staff Training: All team members receive mandatory training on PIPEDA, PIPA (Alberta), and CICC / Law Society confidentiality rules.

⚠️ Risk Notice: While we use strong safeguards, no method of transmission over the Internet or electronic storage is 100% secure. Email is not encrypted; please avoid sending sensitive passport or financial data via unencrypted email. We offer secure client portals for document exchange.

8. COOKIES AND WEBSITE TRACKING

Our website uses cookies and similar tracking technologies to:

Improve user experience and site functionality;

Analyze website traffic and usage patterns;

Remember your preferences.

You may disable cookies via your browser settings; however, this may affect certain website features.

We do not use cookies to collect sensitive personal information or to track your activity across unrelated websites.

9. YOUR PRIVACY RIGHTS

Under PIPEDA and Alberta’s PIPA, you have the right to:

Right Description

Access Request to see the personal information we hold about you.

Correction Request correction of inaccurate or incomplete information.

Withdrawal of Consent Opt out of communications (though we may still contact you regarding essential service updates).

Complaint File a complaint with the Office of the Privacy Commissioner of Canada or the Office of the Information and Privacy Commissioner of Alberta.

To exercise these rights, please contact our Privacy Officer (see Section 11).

10. INTERNATIONAL DATA TRANSFERS

If your data is processed or stored outside of Canada (e.g., cloud servers located in the United States), we ensure appropriate safeguards are in place, such as:

Standard Contractual Clauses approved by Canadian privacy authorities; and

Service providers who demonstrate compliance with PIPEDA’s accountability principles.

We remain responsible for the protection of your information even when it is processed by third‑party service providers outside Canada.

11. CONTACT INFORMATION – PRIVACY OFFICER

If you have any questions about this policy, wish to exercise your privacy rights, or wish to make a complaint, please contact us:

We will respond to all privacy inquiries within 30 days of receipt.

12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in law, regulation, or our practices. The current version will always be posted on our website with an updated “Effective Date.”

We encourage you to review this policy periodically.